Reasons for Customer Service Policies

Reasons for Customer Service Policies Customer service is defined by (wiseGEEK. 2017) as the act of providing customers with helpful and positive experience, before after and during purchasing something, others like Staff, I. (2017) said that customer service is the process of ensuring customer satisfaction, anyway we look at it customer service focus on customer satisfaction. This report is based on customer service at Secrets resorts and spas in Montego Bay, where the researcher is a manager and the job description is the promoting of a customer-focused culture and to train and develop staff to provide quality customer service. This report will be in the four-paragraph format and I will discuss the reasons for using customer service policies in this Organization and the importance of having customer service policies in the organization. Research findings: Reasons for customer service policies: Gives a stable competitor advantage. Promotes a good working environment. Increase cost efficiency. (prezi.com, 2017) The importance of having customer service policies in the organization: Make or break a reputation. Customers will pay more for better customer service. Customer service has a big impact. (Desk.com, 2017). In an organization, customer service is the backbone of how the business survives and this is the customer expectation of a business, good customer service and exceeding expectation (Nimetz,2017). Implementing customer service policies so that employees and employers alike will be on the same track as to how the customer service policies work in that organization, there are some reasons as to why customer service policies should be implemented theses are as follows. Customer services policies give a stable competitor advantage, this means that the competitor is selling the same service or product at the same price or maybe in the same location, what would make the difference is the customer service, this is what keeps the customer coming back. customer service policies also promote a good working environment to do this, employers have to motivate staff so that they can provide a good working environment for others and show that they are positive about the company customer service and doing all of this will increase cost efficiency by rising customer retention which will improve profits and in return customers will tell others of the great customer service they receive hence promoting the business (prezi.com, 2017). Conclusion Customer service is very important in the hospitality industry and business overall as customers spend money where they feel valued so implementing policies so that everyone can be on the same page and deliver impeccable customer service is a great idea (Williams, 2017). Customer service policies make or break a reputation, in this modern world where technology is at the tap of the finger and different reviews can be posted right there and then. People are more prompt to post bad reviews and these reviews are what other people view to see if that organization is for them (Desk.com, 2017). It is a fact that customers will pay more if the customer service is much better than the competition that is selling the same product or service.desk.com 2017 states that Surveys have shown that 86 % of consumers would pay more for a better customer experience. People will always pay more if they think that they are getting a value for money which includes premiums experiences, early and better fea ture of whatever service they are purchasing (Desk.com, 2017). The essential point is that customer service has a great impact on the organization, it is a lot cheaper to keep your existing customer than to get new ones, with the cost of advertising and promotion.desk.com, 2017 said that The U.S. Small Business Administration claims 68% of customers leave because theyre upset with the treatment theyve received, this cost business a lot of money trying to build back their reputation and get back customers (Desk.com, 2017).

The Awakening Essay -- essays research papers

The Awakening   Ã‚  Ã‚  Ã‚  Ã‚  The novel, The Awakening by Kate Chopin, was written in the late nineteenth century in St. Louis after her husband Oscar died of a severe illness. Her book appeared in 1899, after she was idolized by many novels written by Darwin and Sarah Orne Jewett. Her first attempts at writing were just brief sketches for a local newspaper that was only short descriptions of her life in Louisiana. However, Chopin’s interests had always run along more risky lines, as reflected in her diaries, letters, and fictions. Her most common subject was female subjugation and freedom. When The Awakening appeared, Chopin was severely criticized for depicting a sexualized and independent-thinking woman who questioned her role within the southern patriarchy. The disapproval surprised Chopin, and she never quite recovered her faith in her own work.   Ã‚  Ã‚  Ã‚  Ã‚  There were many themes discussed throughout The Awakening, many of which are very important to the concept of the novel. The main theme is the awakening from the slumber of patriarchal social convention. Edna who is the main character pronounced in the novel, must rouse herself from the life of dullness that she had always lived. What she awakens to, however, is so much larger than herself that she ultimately cannot manage the complexity of it. Edna awakens to the concept of self-discovery and must live to embrace it. This theme is deeper than the obvious themes of independence and women’s rights, however, The Awakening presents suicide as a valid solution to problems. People commit suicide because of isolation and loneliness or a serious disruption of one’s life. It is easy to connect these with Edna’s life. The isolation of her small house, the disruption caused by Adele’s death, and the common good of her children. However, her suicide had nothing to do with any lack of personal freedom. Edna, for the most part did anything she wished to do, and there were no signs that she was intending on stopping. The suicide was more of a lack of good, healthy alternatives that lead her to do so. Robert had left her in attempt to protect her, himself, or possibly both. This lead Edna to pursue a romance with Alcee Arobin, in which she secretly kept quiet in order not to hurt her children. None of these options satisfied her though, longing for the one who â€Å"awakened† her. She... ...oughout the reading. In no sense should any of it not be. She helps people understand her views and opinions on the life of people during those ages, and how she might have saw things. Everyone has an outlook on life and living in terms of turmoil can be expressed easily in her writing. Chopin’s writing is kind of wry and sympathetic about expressing the turmoil, telling a story of Edna and her tragedy. Although she told it in third person, the content follows Edna and her thought processes clearly and easily. The dialogue often reveals the sharp disjuncture between thought and speech. Kate Chopin’s true artistry is at work here. Generally, the voice is observant and non judgmental   Ã‚  Ã‚  Ã‚  Ã‚  The Awakening tells a story of independence, freedom, and will power unheard of during the times of it’s publication. It is a stirring book that forces you to confront tough issues throughout the novel. It paints a picture of what goes though the mind of a person who loses hope. The Awakening tells us a story from the perspective of the oppressed. It is far more than a romance novel with a tragic ending. It is a book about the choices one will make to protect one’s freedom.

Organization Methods

Organizational methods and tone used in Douglas Todd’s â€Å"Beware the Boredom Boom† Douglas Todd’s essay â€Å"Beware the Boredom Boom† is a logically organized piece about the often minimized plague of boredom eating away at society. The topic he is approaching in this essay is one that could be easily dismissed by any serious reader, and so it must be treated carefully and written in such a way that creates interest without over or under dramatizing the problem.I am going to discuss Todd’s organizational methods and tone as they lend to the overall effectiveness of the essay. Todd begins his essay with a couple of brief stories about people in the mall experiencing boredom. This is a solid introduction, as story-telling is pretty much a certain way to spark readers’ interests. Todd then branches into a brief description of boredom over the course of human history, as described by major historical figures.This is where he is building his c ase for boredom as a legitimate topic of academic discussion, and then he finally dives into the content of his essay. â€Å"Boredom is not a subject to be treated tongue-in-cheek. Boredom matters† (pp. 503). Here, with the introduction of his thesis, he is demanding that his readers take the subject seriously, telling them outright that boredom is not a joke and he is not about to treat it casually.He used the device of storytelling to give a light-hearted, interest-sparking appeal to his essay, only to later disallow the topic to be treated in a flippant way at all. This further promotes the reader’s interest by catching him off-guard. Todd really needed to jolt the reader like this in order to force him to take seriously a topic that many understand as being frustrating but benign. Once he has the reader’s attention, Todd is able to start presenting his argument for boredom as a chronic syndrome having an increasingly negative effect on our society.He cites v arious studies and scientific figures as a means of building his case for the deeply-impacting negative effects of boredom, outlining what a truly serious and potentially devastating problem it really is. He also directly addresses the seeming paradox of boredom becoming such a prevalent plague in a society which is constantly bombarded with various forms of stimulation and ever-experience-enhancing advancing technology. â€Å"Plugged in at home and on the street to TV, the Internet, laptops, DVDs, cell phones and MP3s, many young people are becoming merely reactive† (pp.XXX). In fact, through his carefully presented research and thoroughly articulated arguments, Todd is able to effectively show the reader just how it is those very elements are what is causing, promoting, and perpetuating this increasingly threatening downward spiral of aimless boredom. Todd’s organizational method here was highly effective, because he is effectively able to grab the reader’s at tention right from the beginning, and, once he had it, he is able to maintain that attention through his various examples of scientific research, personal testimonies, and direct quotes.This organizational method also succeeded in forcing the reader to take the subject matter seriously, which was Todd’s primary goal. He was also able to succeed in doing this with his writing style and tone. Todd’s tone throughout this piece is slightly humorous while also remaining very serious. His tone can seem light-hearted at times, and his personal voice is ever present in his word choice and sentence construction: â€Å"It was impossible to be bored in hard-scrabble primitive days because the fight for survival kept you forever on your toes† (pp. XXX).However, this light-hearted writing style is yet another device that Todd employs in order to keep his reader’s attention. It is through his witty remarks that the reader is able to more fully understand the points he is making. As in the example stated above, while it does seem like a sarcastic side comment, this is yet another idea that forces the reader to pause and really think about the argument Todd has presented: after a brief reflection, this â€Å"sarcastic† comment makes perfect sense, and seems to succinctly explain how exactly people got to be so terribly bored.Todd’s essay is very effective at treating the â€Å"problem† of boredom in a serious and engaging way. His writing style is clear, concise, and simple. His organization is very structured and creates an appropriate step-by-step approach to the idea of something as common as boredom actually being a social plight. His tone carries the reader through in a way that was helpful and guiding while also being challenging, forcing the reader to really think.

The Law with Respect to Consumer Protection in Given...

Prepare a short fact sheet describing the Sale of Goods Act 1979, stating how it protects customers when they enter into contracts for goods. Use examples and/or case studies to illustrate the relevant implied conditions: * S12 - Title/Ownership * S13 – As described * S14 - Fit for Purpose * S15 – Satisfactory Quality The Sale of Goods Act 1979 is an Act of the Parliament of the United Kingdom which regulates contracts in which goods are sold and bought. The Act consolidates the Sale of Goods Act 1893 and subsequent legislation, which in turn consolidated the previous common law. The Act lays down a small number of compulsory legal rules, but these restrictions are minimal: the bulk of the Act is concerned with an†¦show more content†¦An example of this would be Stevenson v Rogers [1999] where we see the buyer bought a fishing bought but was not of satisfactory quality so the sales of goods act covered the buyer. S15 – Satisfactory Quality Section 15 applies to contracts for the sale of goods by sample. This is where a buyer is shown a sample of a unit or a batch of units and then orders a large quantity of those goods. Section 15 simply includes two terms into such a contract. Firstly, that the bulk of the goods will correspond with the quality of the shown sample. Secondly, to a similar effect, that the goods will be free from any defects which would not have been apparent on an inspection of the sample. (B) SCENARIO Where goods are faulty as in the situation of Michelle the law is quite tight. At its simplest, the law states that an item you buy must be of a satisfactory quality, as seen through the eyes of a reasonable person or 3rd party this is not only covered under sales of goods and the sales of goods and services act. This means generally free from defects, as well as being fit for its usual purpose, of a reasonable appearance and finish, safe and durable. It must also be fit for the purpose described. It should also last a satisfactory period of time for expensive electronic services every company will have their own lengths and times but we will talk about that later on. You are also covered by the Misrepresentation Act 1967.Show MoreRelatedU.s. Government Over Unethical Data Turnover Orders Essay1735 Words   |  7 PagesThe topic of personal rights has long been a hot button that brings out fierce opinions and conflict. One such topic is the fourth amendment, or the protection from illegal search and seizure. This protection is fiercely enforced in the physical realm, but is grossly overlooked and abused in the digital by means of hacking and data collection requests. 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